Manager IT Service

Baan gegevens

  • Bedrijf: Independent Recruiters
  • Plaats: Amsterdam
  • Plaatsingsdatum: 12-02-2019
  • Werkniveau: HBO
  • Werkervaring: Starter
  • Dienstverband: Vast contract

Algemene omschrijving

Manager IT Service wanted for European HQ of an International bank. The bank has recently centralised all of their European activities in The Netherlands and are looking to strengthen their ICT team.

Are you passionate about servicing the users of ICT and are you are looking for a multicultural environment that is building a new ICT structure this could be the challenge for you.

The Head of IT Service is accountable for IT service delivery of end users and release management. Accountability extends to budget management, strategic planning, people management and development of the department. Technology support covers infrastructure, internally developed applications and vendor developed applications.

  • Manage the daily workflow effectively.
  • Provide first and second line (end user) support for workplaces, systems and applications.
  • Facilitate and liaise with 3rd line support for infrastructure and application support.
  • Managing resources, processes and budgets to ensure planned business objectives and customer requirements are met.
  • Translate broader business decisions into department and team objectives in order to provide efficient delivery and support to the wider business.
  • Be responsible for creating and supporting strategies across functional domains for the EMEA region with reference to standards, procedures and frameworks.
  • Lead multi-disciplinary, cross-country teams, planning activities and outcomes up to a year ahead to reach set objectives within budgets.
  • Produce and utilize management information to maximise the potential performance of the teams and resources, monitoring performance and making recommendations in order to meet objectives.
  • Deliver reports and presentations on relevant projects and/or work packages, issues and IT initiatives in order to meet customer requirements and the business objectives.
  • Support feasibility studies and impact analyses, gathering and analysing information in detail in order to make proposals and provide solutions that meet the business objectives.
  • Manage the performance of the IT Service team to ensure that staff are appropriately trained, deployed, counselled and motivated so that the collective performance meets the current and future needs of the business.
  • Actively manage, motivate, develop and appraise individual team members, so that their individual performance is of the required standard, meets the current and future departmental requirements and positively contributes to the collective performance.
  • Adapt to and identify changes in (IT) systems, processes and working practices in order to achieve operational improvement.
  • Provide a wide range of information, guidance and advice to management and stakeholders, addressing customer queries including those of a more complex / sensitive nature, ensuring that the recipient clearly understands the nature of the information being provided.
  • Actively develop and maintain a wide range of contacts both internally and externally in order to obtain / exchange information, identify and establish best practice and where appropriate ascertain further customer requirements.
  • Ensure compliance with the Bank's rules, policies, procedures and guidelines together with all relevant regulatory and statutory requirements.

Gestelde eisen

Because of the International caracter of the orginisation we are looking for candidates that are fluent in English, Dutch is not required. The function requires an intellectual and working background at HBO level (professional economic/administrative education) and/or experience in a similar function or relevant area. Experience with software/project delivery is a requirement. The function requires in depth knowledge of the (intra-)departmental workflows and processes, of the products offered by our Front Office and of the applicable internal and external legislation. The function also requires knowledge and understanding/experience of/with the bank's business, policies, rules and guidelines. ITIL The function requires broad IT knowledge, in-depth knowledge of and experience with Microsoft products and IBM iSeries. Extensive experience with software and project delivery is a must-have, as well as technical and functional analysis skills. Another important requirement is being able to work under pressure (meet deadlines). The Manager keeps his/her knowledge and skills up-to-date by reading internal bulletins regarding his area and by external or internal education. .


32-40 hours



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