Customer service employee Amsterdam

Algemene omschrijving

As a Customer Contact Representative in our Sales and Service Centre you answer travel related questions coming from KLM's customers and, if applicable, travel agents. You suggest opportunities for them to fly with KLM and make the travel reservations or help them solve their own specific problem while visiting KLM website. You look for improvements in the process and takes further action if needed.

The department is open from Monday till Sunday 24/7. You will be scheduled in flexible rosters.

Tasks
- Customer Services
You give general information, support and service in an effective way to customers and,
if applicable, travel agents in order to improve customer satisfaction.
- Reservations & Sales
You give information to KLM's customers on flight fares, availability and schedules, recognize sales leads and acts upon them, explains advantages of the KLM product over competitive airlines and searches for alternatives if the customer's initial wish cannot be fulfilled in order to conclude a sale and to increase turnover for KLM.
- Feedback
Provide feedback to KLM about the use of KLM.com and suggest improvements.

Gestelde eisen

Required are:
- General (HAVO) or professional (MBO) secondary education level of work and perception
- Fluent knowledge of English and in one of the following languages Dutch, French, Spanish, Portuguese, Swedish, Finnish, Danish or Norwegian.
- Experience in working with computers

Preferred are:
- Education in tourism
- Proven sales & service attitude
- Experience in working at a call center and/or in a travel/airline related industry

Competencies:
- Interpersonal sensitivity
- Resistance to stress
- Power of persuasion
- Verbal communication
- Sales & customer service orientation

Uren

40

Meer informatie

Interested? Send your resuem and motivation to esther.van.der.veen@careermaker.nl. You can contact us for more information at 020 751 17 60.