Service Desk Engineer

Algemene omschrijving

Company Profile: Service Desk Engineer
Service Desk Engineer for a highly dynamic international Payment Services Organisation in the Amsterdam area.


Role Description: Service Desk Engineer

As a Service Desk Engineer you represent the IT Service department. You operate on the principal that customer satisfaction is critical and you are responsible for delivering the best business service.

As a Service Desk Engineer you have the following tasks:
-Taking and handling calls, documenting, researching and troubleshooting software related issues from both Local and Remote users
-First line support for Desktop and Software applications
-First line support/monitoring of business applications, database, network and hardware
-Consistent follow-through to assure problems are resolved and ability to respond to last minute requests
-Willing to develop in-depth Product Knowledge(Payment Services) in order to resolve customer questions and issues
-Arrange and conduct conference call meetings with attendees from all levels of this organization and merchants to obtain necessary data

Role criteria: Service Desk Engineer

As a Service Desk Engineer you meet the following requirements:

-An MBO degree
-1-3 years experience working with PC based hardware, software and networking components
-1-3 years of experience working with customers, handling customer problems and requests on the phone and face-to-face with a high degree of professionalism
-Preferably, have experience in working in a high level ICT environment
-Excellent written and verbal communication skills in English, Dutch is highly preferred
-Being available for shift work (24x7), also during weekends and holidays
-Own transportation (must!)
-ITIL understanding with emphasis on incident management

-Preferably experience with Gomez, AppManager, Vantage & Nagios
-Basic Office Automation support - Management of desktops, laptops and supporting systems and infrastructure e.g Windows XP, Microsoft Office 2007, Checkpoint-Endpoint Encryption & Hardware (Dell, Blackberry).
-Basic Network troubleshooting e.g. Traceroute, ping & telnet.
-Awareness of Corporate, Industry and Professional Standards associated with the current role (e.g. : safety standards, departmental programming standards, organizational network performance standards, service desk procedures and corporate quality). Awareness of Operating Infrastructure Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc) used within the organization.

The Offer: Service Desk Engineer

As a Service Desk Engineer you can count on the following offer:

A salary between EUR 2.000, and 2.500,, depending on knowledge and experience.

Good fringe benefits.

!! Candidates who are not willing to work during weekends or holdidays: please do not respond !!

Copyright: Independent Recruiters

Gestelde eisen

Service Desk Engineer for a highly dynamic international Payment Services Organisation in the Amsterdam area.

Uren

40

Salaris

Negotiable