Customer service representative (german speaking)

Algemene omschrijving

Bedrijfsprofiel: Customer Service Representative
Customer Service Representative (German) by an American Sportswear and shoes company with their European HQ at Heerhugowaard. He/she is responsible for communicating with and relating to German speaking customers, supporting customer partnerships, understanding and solving customer needs, gaining their respect and trust as well as assisting in their growing business.

Functieomschrijving: Customer Service Representative
Customer Service Representative has experience in a business/customer service environment. He/she must demonstrate abilities to problem solve, handle multiple tasks, organize, work in a fast-paced environment and balance between quality and quantity of work. The Customer Service Associate possesses excellent written, verbal and interpersonal communication skills, and works in a team environment. Language skills required depending on the area served. Required languages are English and native German.
RESPONSIBILITES:

• Service retail customers by answering questions, dealing with inquiries, taking orders, handling shipping and receiving issues, addressing quality complaints, stock availability, entering and editing orders in order to meet customer needs 


• Support sales force by taking orders and resolving customer inquiries or questions in an expedient manner


• Handle outside calls by routing to appropriate areas or taking messages to ensure necessary responsiveness


• Use sound judgment when making decisions, by utilizing the brand/divisional sign-off matrix


• Resolve and interpret periodical reports, such as Open Orders, Past Cancel and Orders Held reports


• Interact regularly with Vendor Compliance and the Distribution Center to resolve, shipping, handling and routing questions or problems


• Develop and maintain a professional relationship with assigned accounts

• MEAO / HEAO, education in commercial direction.


• Must be able to communicate well in both verbal and written German (and preferably English/Dutch).


• The position requires all communication in German with colleagues and customers in different dialects and therefore we prefer a native speaking candidate.


• Strong communication skills and work accurately, result driven and take initiative.


• No-nonsense mentality and like to service internal and external customers with the focus on the overall company result.


• Preferably has knowledge of the Office applications like Excel, Word and Outlook and at least 3 years experience in a relevant environment and someone who is aiming to develop in the future.