Lead client engagements outsourcing

Algemene omschrijving

Company Profile: Service Manager
Service Manager wanted for a leading American Consultancy firm with a strong focus on the Dutch banking industry. The organization has made it their business to keep the world's leading corporations up to speed on tomorrow's innovations in Information Technology.
Job description: Service Manager

• Lead client engagements and work closely with offshore associates and analysts related to the CBC SS (off-shoring strategy, Governance, IT service management, portfolio analysis, technology rationalization, change management and deep technical background in the field of datacenter environments, end user computing and network technology'


• Ensure high quality deliverables from engagement teams of 2-5 analysts 


• Devise approach to solving complex problems. Manage conflicting stakeholder expectations. Manage project scope 


• Refocus efforts as issues/problems dynamically change in client environment. Design and conduct client workshop 


• Ability to identify the appropriate approach, tools and methodologies to perform analysis and draw conclusions. Drive the team in conducting high quality analysis. Ability to articulate findings and conclusions based on analysis 


• Full leadership for managing delegated end-to-end creation of project deliverables. Stretch the team to develop new insights from the analysis. Prioritize recommendations based on ease of implementation and impact. Ability to apply knowledge of relevant technologies in developing conclusions & recommendations. Leverage experience/ learnings from similar engagements. Validate and ensure the recommendations are high impact and reflect deep client insight. Articulate key recommendations/ roadmap with the client 


• Mentor junior team members and foster their development 


• Identify potential opportunities and develop industry specific CBC Offerings


• Participate as a team member in developing go to market strategies and manage execution of the same 


• Be a subject matter expert on a specific area within the domain/technology/service


• Identify potential areas for white paper development 


• Author articles/whitepapers that demonstrate thought leadership 


• Structure and lead collateral / Conf. presentation development


• Lead knowledge asset development from a domain/technology/service perspective

• Must have strong consulting, project management and communication skills 


• Data Center technology (Microsoft and Linux/UNIX server OS, storage environments, virutalization, Sharepoint, Exchange, AD or comparable) 


• Ability to interface with executive management of the likes of CIO, CEO, CFO, CTOs of large organizations 


• Ab

  Uren

  32 - 40 uur