Danish Customer Service Assistant

Algemene omschrijving

• To ensure that the necessary product and system training has been received before the commencement of each season • To handle customer telephone calls and emails in a timely, efficient and effective manner • To manage calls and emails from end consumers in a timely, efficient and effective manner • To place discounts in the system • To release orders from the warehouse • To check on a weekly basis the delivery report in order to ascertain the order book status • To place main, repeat orders and DSL orders on the system, including contract orders (only for DACH and UK), to place orders for employee pairs and retail orders • To ensure VAS instructions are clear • To ensure that the order book is clean on a weekly basis • To send copies of invoices, delivery notes or order confirmations if required to the customers • To ensure packing list repairing is conducted • To handle Webshop queries if relevant (For some markets E Commerce (UK, NL, DK and SE)) • To provide support to B2B customers and maintain strong communication and working relationship • To prepare pricelist for Service Catalogue (only for the DACH region) • To provide support to other departments if required, eg minor translations • To support Finance department on language issues (only applicable to Southern Europe) • To ensure archiving is regularly conducted • To be the main contact regarding TNT in relation to their customers and discount (only applicable to NL)

Gestelde eisen

Strong communicator Team player Able to work under pressure Fluent written and spoken Danish (and English) MBO or equivalent high school education 2 years experience in a similar role

Uren

40

Salaris

2100-2100

Meer informatie

A competitive salary in an dynamic international company